thehauntingsoul Posted May 2, 2009 Share Posted May 2, 2009 So I work for a call center for Futureshop/BestBuy, and they just came out with a weekly newsletter on the company intranet. It had an interesting article on it that I thought I would post. Take not at how fucking AWFUL this man's situation is, and how he was legitimately upset about our company fuck up, but ended up getting the shaft from us anyways, and we post an internal fucking newsletter making fun of it. I hope this gets onto yahoo news front page or something. Customer Encounter Story Have you ever had a real dozy of a call? Or a very, very weird call? What was it about? How did you turn the call around and how did you resolve the situation? Please submit your Customer Encounters to share your expertise to the rest of the TEAM! The story of Dr. John Paul Dr. John Paul called in to Future Shop customer service because he had a store issue. He was upset as he purchased a washer and a dryer and when they delivered the items they scratched his wall and the washer too! Dr. John Paul was absolutely furious and irrational. He had already spoken to the store and demanded that they deliver a new unit immediately for free. Of course this was not possible, so he called us. This customer was so irate and irrational that 2 of our CSR\'s warned him they would disconnect the call several times before they ended the call and he of course called back. Finally, I took over the call as the CSR was clearly struggling to explain to this customer that it was not possible to get a free washer delivered tonight! After I had a very drawn out conversation about who is more important Jessica took over the call, She ended up having to disconnect the call as this customer was so vulgar (it cannot be mentioned in this newsletter). He eventually got a hold of CHQ and they did get him a new washer, but it wasn\'t until a few days later and it wasn\'t for free! Link to comment Share on other sites More sharing options...
Guest chax Posted May 2, 2009 Share Posted May 2, 2009 that is fucked up, post it on the consumerist or something Link to comment Share on other sites More sharing options...
BCM Posted May 2, 2009 Share Posted May 2, 2009 this is not very interesting Link to comment Share on other sites More sharing options...
thehauntingsoul Posted May 2, 2009 Author Share Posted May 2, 2009 this is not very interesting sorry for the inconvenience Link to comment Share on other sites More sharing options...
Guest Iain C Posted May 2, 2009 Share Posted May 2, 2009 Wow, they scratched the WALL? AND the washer? That is beyond the pale. He certainly did not deserve the cruel and merciless dissection he received in your newsletter, particularly when his complaint to your company was evidently so calm, rational and not in any way profane or threatening. Link to comment Share on other sites More sharing options...
BCM Posted May 2, 2009 Share Posted May 2, 2009 this is not very interesting sorry for the inconvenience :alien: Link to comment Share on other sites More sharing options...
david Posted May 2, 2009 Share Posted May 2, 2009 http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally some more fuel to the best buy hate Link to comment Share on other sites More sharing options...
Alzado Posted May 2, 2009 Share Posted May 2, 2009 man was that disappointing. what part of it upsets you? Link to comment Share on other sites More sharing options...
Guest mrx Posted May 2, 2009 Share Posted May 2, 2009 that was the most fucked up story that i've ever read. Link to comment Share on other sites More sharing options...
thehauntingsoul Posted May 2, 2009 Author Share Posted May 2, 2009 lol I guess I played it up a little. I posted it from work this morning. The point is futureshop/bestbuy fucking blows Link to comment Share on other sites More sharing options...
Guest nene multiple assgasms Posted May 2, 2009 Share Posted May 2, 2009 how do those people sleep at night? Link to comment Share on other sites More sharing options...
Guest Hanratty Posted May 2, 2009 Share Posted May 2, 2009 I like how they call him irrational multiple times without giving any examples. Link to comment Share on other sites More sharing options...
Guest Glass Plate Posted May 2, 2009 Share Posted May 2, 2009 http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally some more fuel to the best buy hate that shit happens at wal-marts all the time. Link to comment Share on other sites More sharing options...
Guest assegai Posted May 2, 2009 Share Posted May 2, 2009 http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally some more fuel to the best buy hate How does anyone know he didn't just open the box, take the laptop, toss brick in box, snap photo, call media? Link to comment Share on other sites More sharing options...
Guest tv_party Posted May 2, 2009 Share Posted May 2, 2009 http://www.irrelevantshit.com Link to comment Share on other sites More sharing options...
takeshi Posted May 2, 2009 Share Posted May 2, 2009 that was the most fucked up story that i've ever read. lol Link to comment Share on other sites More sharing options...
Guest aron Posted May 2, 2009 Share Posted May 2, 2009 wild man.. totally wild. Link to comment Share on other sites More sharing options...
Guest telikan Posted May 3, 2009 Share Posted May 3, 2009 Yeah I thought I was reading The Painted Bird for a second. Link to comment Share on other sites More sharing options...
Guest my usernames always really suck Posted May 3, 2009 Share Posted May 3, 2009 So I work for a call center I bet you can cook a mean curry soup, Sridhar Link to comment Share on other sites More sharing options...
essines Posted May 3, 2009 Share Posted May 3, 2009 So I work for a call center I bet you can cook a mean curry soup, Sridhar lol Link to comment Share on other sites More sharing options...
chaosmachine Posted May 3, 2009 Share Posted May 3, 2009 meh, this story is nothing much. when i worked in a call center, some guy called in to complain that the cable installer had put a snake in his mailbox. Link to comment Share on other sites More sharing options...
zazen Posted May 4, 2009 Share Posted May 4, 2009 that was the most fucked up story that i've ever read. lol lol Link to comment Share on other sites More sharing options...
lumpenprol Posted May 4, 2009 Share Posted May 4, 2009 Yeah I thought I was reading The Painted Bird for a second. literate (and genuine) lol Link to comment Share on other sites More sharing options...
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