Holding businesses responsible for shit service

[Vergas buey]

I told my wife i got humiliated by an admin on an electronic music forum and now she wants a divorce, what should i do?

[essines]

you should probably kill yourself.

[chaosmachine]

[Caretstik]

I don't care if I get shit service as long as I get what I pay for in the end without being ripped off. Rudeness and aggression with sales staff achieves nothing apart from making you look like a dickless moron with no other kind of power over anyone else. A lot of people have no choice but to do shit jobs for shit pay and maybe have shit lives as a result, give them a break ffs.

[Guest Benedict Cumberbatch]

I enjoy going to dinner with my wife, going shopping for electronics

 

 

"dude please get your manager, your 'tude sucks"

 

 

come on this guy is clearly joking

 

 

 

on this subject though i think you just have to tip to show how the service was. we had dinner recently with some friends and the waiter was the worst i've ever seen. he forgot the specials, couldnt answer a single question about the menu (despite the menu repeatedly saying to ask the waiter) and kept giving the bill/creditcard/signing time/receipt to the wrong person. utterl inept but you know what i would suck at that job too so we laughed and tipped 10%. the food was crap too.

[Vergas buey]

No. you know what, the next time someone gives me whole milk instead of skim in my latte im going to throw it right in their fucking prick faces just to spite all these cool posters who think being an underacheiver is the shit.

[essines]

starbucks patrons are douchebags 90% of the time.

 

actually most coffee shop frequenters are douchbags.

[Vergas buey]

I don't go to starbucks. I actually prefer dunkin donuts coffee. Did you know they originally started out as a coffee company? Well now you do. Isnt it nice to learn something?

[Dan C]

starbucks patrons are douchebags 90% of the time.

 

actually most coffee shop frequenters are douchbags.

 

Too true, fuck off with your "skinny" milk bollocks, it's skimmed milk you toss.

 

Lattes are for wankers too.

[Vergas buey]

Lattes are for gourmands... Thoughtful consumers who appreciate nice things.

[chenGOD]

I told my wife i got humiliated by an admin on an electronic music forum and now she wants a divorce, what should i do?

 

 

Clearly death by your own hands is the only remedy to your horrible situation.

Or you could complain to the management here.

 

 

http://www.youtube.com/watch?v=OibjzlXKD38

 

[Dan C]

Lattes are for gourmands... Thoughtful consumers who appreciate nice things.

 

You're wrong and you're a grotesquely ugly freak.

[Vergas buey]

I disagree, can i have a quick word with your supervisor?

[Guest Coalbucket PI]

I don't understand why people need to complain to the management about petty service issues. Most of the time people do this just because they want free stuff so you're instantly suspected of being a scrounging tightfisted wiener when you do it.

 

The only time I would complain is if someone was actively offensive to me which has never happened, but being a bit slow or something, who cares. I've worked in bars, kitchens, cafes, shops. I know how it works and sometimes I really can't believe how little people understand about the situation they are in when dealing with a minimum wage service employee.

 

People expect them have some sort of expertise (eg Chen's wine opening thing) when really your only specialist skill is to accept a low wage. And the customer defines the tone of the interaction in most cases because they are the only variable. When working behind a bar everyone gets the same opening line and you can breed a bad atmosphere by being a dickhead customer straight away; for example people often appear enraged after the experience of having to wait to be served after people who got there first (god forbid!) and expect some sort of apology, or expect the barman to give a fuck if they threaten to go to a competitor... think about it, these people aren't on commission, they would rather you fuck off if you're going to be awkward about it.

 

 

I'd hardly consider opening a bottle of wine an "expert" skill. And if you're working in the food/beverage industry, it is a skill that you have to know. And having worked in the food/beverage industry as a server/barman/cook I can speak from experience. We were hardly dicks about it either - didn't berate him or call management or anything, just said "look, do it this way". Having skills enables the server to earn good tips - that's the whole point. So you tip him based on his efficiency - if he's slow, of course don't be a dick like the OP and go whining to management.

Plus management should have been thankful in my situation, cause the dude was clearly going to cork the second bottle - wastage is not cool :)

 

I was agreeing with you bro dude. I meant expertise as an exaggeration. Obviously nobody had showed your man how to open wine and it's not his fault, he's not there because he's passionate about wine opening so there is no need to try and get him fired over it.

[Dan C]

I disagree, can i have a quick word with your supervisor?

 

You're not rich enough to be shopping where I work, and not nearly well spoken enough. Why would the manager want to talk to you?

[essines]

Lattes are for gourmands... Thoughtful consumers who appreciate nice things.

 

You're wrong and you're a grotesquely ugly freak.

lol

[Guest rowla]

I work in sales and I despise it but I can't afford to leave it and there's little else in the area. I've been called fucking pathetic for not calling some back (cross wires), a letter of complaint for racism (slammed some cash down from my own pocket as they were too cheap to pay for postage. Not cool by me but that was after 40 mins of repeating myself. They happened to be asian), threats of fights (me be ultimately passive aggressive), called an idiot, and to points where the police had to be called to remove someone. All this because a mobile phone isn't working. Day in day out that wears a little thin so I may come across pissy some days and that's all topped off with a 50 hr week. Oh, and I am a manager.

[Guest thepilot]

I detest those large, super-brightly lit 24-hour American convenience stores. The employees with phony robotic smiles and attitude made me realize I'd rather be told to fuck off. You must wonder about those who desire to do that job well and excel in a 'customer service' field. I almost understand the disgruntled employee more.

[Guest glasse]

They had half off happy hour fron 9-11 last night. Sam Adams Summer was like $2. I ordered my last one at like 10:56. thinking I was getting one last one before the special was up. She comes back and is like $4. I said '4 dollars?' and showed my phone that it was 11 on the dot when she brought it back. She said 'yea my computer is faster I guess.' I considered making a stink, or handing her $4 exactly and telling her it was up to her if she was going to honor the time I ordered and get a tip or not, but I didn't and gave her a $5. Did I do the right thing???

[GORDO]

i think more people should be like you. especially around here where incompetence is the norm.

[Candiru]

I detest those large, super-brightly lit 24-hour American convenience stores. The employees with phony robotic smiles and attitude made me realize I'd rather be told to fuck off. You must wonder about those who desire to do that job well and excel in a 'customer service' field. I almost understand the disgruntled employee more.

 

Exactly. Most people with these lame customer service jobs are students or recent college grads, and just see as a short, shitty chapter in their lives. Who are they trying to impress? Why should they give a shit about you? Just kill time until it's time to go home, make friends with your supervisor so you can get a reference, collect your check, find a better job, and then do similar things that the OP does.

[chenGOD]

I don't understand why people need to complain to the management about petty service issues. Most of the time people do this just because they want free stuff so you're instantly suspected of being a scrounging tightfisted wiener when you do it.

 

The only time I would complain is if someone was actively offensive to me which has never happened, but being a bit slow or something, who cares. I've worked in bars, kitchens, cafes, shops. I know how it works and sometimes I really can't believe how little people understand about the situation they are in when dealing with a minimum wage service employee.

 

People expect them have some sort of expertise (eg Chen's wine opening thing) when really your only specialist skill is to accept a low wage. And the customer defines the tone of the interaction in most cases because they are the only variable. When working behind a bar everyone gets the same opening line and you can breed a bad atmosphere by being a dickhead customer straight away; for example people often appear enraged after the experience of having to wait to be served after people who got there first (god forbid!) and expect some sort of apology, or expect the barman to give a fuck if they threaten to go to a competitor... think about it, these people aren't on commission, they would rather you fuck off if you're going to be awkward about it.

 

 

I'd hardly consider opening a bottle of wine an "expert" skill. And if you're working in the food/beverage industry, it is a skill that you have to know. And having worked in the food/beverage industry as a server/barman/cook I can speak from experience. We were hardly dicks about it either - didn't berate him or call management or anything, just said "look, do it this way". Having skills enables the server to earn good tips - that's the whole point. So you tip him based on his efficiency - if he's slow, of course don't be a dick like the OP and go whining to management.

Plus management should have been thankful in my situation, cause the dude was clearly going to cork the second bottle - wastage is not cool :)

 

I was agreeing with you bro dude. I meant expertise as an exaggeration. Obviously nobody had showed your man how to open wine and it's not his fault, he's not there because he's passionate about wine opening so there is no need to try and get him fired over it.

 

 

Ah fair play, missed the context :)

And spot on about the analysis...

 

Also we should turn this into a service industry nightmare/funny as hell stories thread.

As a barman, is there a better feeling than plunking down some drunken lout's change spot in the middle of the puddle of stale lager on the bar top?

[Guest Sprigg]

I detest those large, super-brightly lit 24-hour American convenience stores. The employees with phony robotic smiles and attitude made me realize I'd rather be told to fuck off. You must wonder about those who desire to do that job well and excel in a 'customer service' field. I almost understand the disgruntled employee more.

 

I'm currently trying to figure out what I'm gonna do with myself; I'm 21 and I hate college, and I work at one of those shit convenience stores... if I don't give the robotic smile, I lose my job. Believe me, I want to tell 90% of our customers, who are generally rude pricks (especially since in Kansas City, you have to pre-pay for your gas, you can't pump it and then pay... it really pisses people from out-of-town off. I had a pack of smokes thrown at me yesterday over it).

 

Because one girl was rude to one stickler-type customer, our entire staff got a write up/ formal warning (three and you're fired, regardless of how/why). I absolutely hate my job; my manager impulsively fires people she doesn't like or who fuck up once, and she is firing quicker than she is hiring. We've been understaffed for three months and we're all working six-or-seven day weeks for shit pay and still getting bitched out because we're 'not giving 100%.'

But I still give the fake, cheesy, easily-seen-through smile in the hopes that I can placate the next douchebag who comes through and tries to make a scene because we've run out of his Pall Mall 100 Menthols and keep my job.

[chenGOD]

Go to college dude. Suck it up for a couple of years. A degree sadly is a necessary bit of paper. Then you can get a job, and go back and piss on the manager, who will undoubtedly still be there.

[Guest Sprigg]

Trouble is, I've tried twice, and lost all motivation about halfway thru the semester... I then stopped doing my work, and failed all my classes. Nothing interests me enough to commit to years of schooling to get a degree in it.